Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 3 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: Our warehouse is located in the United States. For domestic orders in the United States using our standard shipping, it will normally take 3 to 7 business days once your have been received and processed. For International orders, allow 7 to 14 days with USPS GlobalPost and 14 to 21 days with DHL Packet Priority.
Q: Do you ship internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We have partnered with Autorize.net, an internationally recognized and trusted credit card processor to handle all transactions and data. Your credit card information will be used one-time only upon purchasing of your products, then your credit card information will be purged unless you opt-in for a recurring shipping of your products.
Q: How do I order on your website?
A: Simply find the product you’d want and click on to see a full description, benefits and other purchasing options. Then click on ‘Add To Cart’ button. Fill in your shipping, billing information and payment, and we’ll have your order shipped to you as soon as possible!
Q: Does Naturactin Health provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure the best shopping experience on our platform. You can simply contact us and we’ll have your issue resolved!
Q: Do you offer a refund if I don’t like the product?
A: Absolutely! We offer a full refund on your order if you don’t like the product. Simply visit our Refund Policy page for complete details. If you have any additional questions that has not been addressed in our FAQs, please email us at [email protected] or use the contact form below to send us a message and we will get back to you as soon as possible